Our satisfaction promise

The Clean Paws Guarantee

Name: The Poop Valet
Address: Cambridge, ON, N3C 3C6, CA
Telephone: (519) 835-7667
Price range: $14.75-$134.75
Rating: 5.0

If a visit misses a spot, that's on us to fix — not something you should have to live with until the next scheduled cleanup. Contact us within 24 hours and we'll come back and re-scoop the yard, at no charge, across Kitchener, Waterloo, Cambridge, and Guelph.

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250+ five-star reviewsFree re-scoop within 24 hoursNo contractsAll waste removed, includedBackground-checked, trained & uniformed crewFully insured and WSIB covered250+ five-star reviewsFree re-scoop within 24 hoursNo contractsAll waste removed, includedBackground-checked, trained & uniformed crewFully insured and WSIB covered

How it works

A specific promise, not a vague reassurance.

“Satisfaction guaranteed” means nothing without a defined process behind it. Here's exactly how the Clean Paws Guarantee works, every time.

Report a miss within 24 hours

If a visit misses a spot or doesn't meet the standard you expect, reach out within 24 hours of the service — by text, through the confirmation message, or via the contact page. We'd rather hear about a missed corner than have you quietly decide we're not worth keeping.

We come back and re-scoop, at no charge

Once we hear from you, we schedule a return visit to re-scoop the yard. There's no credit negotiation, no ticket number, and no waiting for the next regularly scheduled visit — it's handled as its own trip, at no extra cost.

No contracts, so the guarantee has to hold up

The Poop Valet doesn't lock clients into a term agreement. Every visit has to earn the next one, which is exactly why the guarantee exists: a satisfaction promise only means something when it's backed by the ability to walk away if it isn't kept.

Why we guarantee it

Backed by the same standard behind every visit.

The Clean Paws Guarantee is one part of a broader standard: no contracts, $2 million in commercial liability insurance, and a background-checked, fully trained, and uniformed crew. Together, they're covered in more detail on the reliability standard page.

Guarantee questions

What clients ask about the Clean Paws Guarantee.

How does the Clean Paws Guarantee work?

If we miss a spot or you're not happy with a visit, contact us within 24 hours after service. We'll return and re-scoop the yard at no charge.

What counts as a missed spot?

Any waste in the serviced area that the technician should have picked up during the visit. Let us know what you're seeing and where, and we'll take care of it on the return trip.

Is there a cost to have the team come back?

No. A Clean Paws Guarantee re-scoop is free — it isn't billed as an extra visit and doesn't affect your regular schedule or price.

What if I contact you after the 24-hour window?

Reach out anyway. The 24-hour window keeps the yard fresh enough for the team to confirm what happened, but we'd still rather know about a problem late than not at all — contact us and we'll figure out the right fix.