Privacy Policy

 

Effective Date: July 31, 2024

 

1. Introduction
The Poop Valet Pet Waste Removal Service (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ThePoopValet.ca, and when you use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We may collect the following types of information:

Personal Information:

Name…
Address…
Email address…
Phone number…
Payment information (processed through third-party payment processors)…
Any other information you voluntarily provide to us…

Non-Personal Information:

Browser type and version…
Operating system…
Referring website…
Pages you visit on our site…
Time and date of your visit…
Time spent on those pages…

3. How We Use Your Information
We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your transactions
• Communicating with you, including via text messages, email, and phone calls
• Improving our website and services
• Personalizing your experience on our website
• Complying with legal obligations
• Preventing fraud and abuse of our services 

4. Disclosure of Your Information
We may share your information with third parties in the following situations:

• With service providers who perform services on our behalf (e.g., payment processors, communication services)
• To comply with legal obligations or in response to lawful requests by public authorities
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing in connection with our services
• With your consent or at your direction

5. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

 

6. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our policies.

 

7. Your Rights and Choices
You have the right to:

• Access and receive a copy of your personal information
• Correct any inaccurate or incomplete personal information
• Request the deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent at any time (this will not affect the lawfulness of any processing conducted prior to your withdrawal)
• To exercise any of these rights, please contact us using the contact information provided below.

 

8. SMS Communications

By providing your mobile number to The Poop Valet Pet Waste Removal Service, you consent to receive text (SMS) messages from us regarding your services, appointments, account updates, and occasional promotions.

• Message Frequency: Message frequency may vary depending on your service plan and communications.

• Cost: Message and data rates may apply depending on your mobile carrier plan.

• Opt-Out: You may opt out of SMS messages at any time by replying STOP. You will receive one final message confirming your opt-out.

• Help: For assistance, reply HELP or contact us directly at rick@thepoopvalet.ca.

• Privacy: We respect your privacy. Your information will never be sold or shared with third parties for marketing purposes. SMS data is only used to deliver service updates and customer communications related to The Poop Valet.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

 

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

The Poop Valet Pet Waste Removal Service
113 Thomas St, Cambridge, Canada
Email: info@thepoopvalet.ca
Phone: 519-835-7667