FAQ – Frequently Asked Questions

Sadly, most of our competitors don't thoroughly clean and then sanitize (with pet-friendly sanitizer) their tools and boots between each job. We do! It reduces the risk or transmitting any harmful bacteria from dog to dog. We are fully licensed and insured to operate a small business in Ontario. We remit full HST to Revenue Canada on all sales and services, as any professional business should do. Dog poop that is taken to Region of Waterloo landfills is required to be double bagged, with the outer bag being 3 mil contractor bags, We offer a 100% service guarantee. If a client is not happy with a job we've done, we'll return within 24 hours and make it right - for no charge, of course!

We currently service much of both Waterloo Region and Wellington County. Please refer to our service area page for the latest locations.

Our professional dog poop cleanup is very affordable! Please check out our complete price list to see our latest rates!

With The Poop Valet Pet Waste Removal Service, there are no contracts! You can start and stop at any time. Here is the dog poop removal sign up page.

Absolutely! We clean yards all Winter long, so that you don't need to brave the cold. Regular Winter cleaning solves that icky Spring thaw issue. On days that we receive more than 3 cms of snow, we rebook your regular weekly dog poop clean up service for a few days later.

If you give us at least 48 hrs notice, we'll gladly skip your service until you get back, no charge. Enjoy your vacation, worry free!

As a rule, we prefer that dogs be left inside. Even the friendliest dogs can be protective of their yard when a stranger enters. If your dog is extra friendly, and they get to know our technicians, we do enjoy a quick petting or playtime with your dog! To help you remember that we're coming, and that your dog should be kept inside, we send on on-the-way text the morning of your scheduled service.

If you sign up for regular weekly service, and the yard hasn't been cleaned in more than 10 days, we do have the right to charge a small initial cleaning fee the first visit. The fee is based on the time it takes for that first visit. All further visits are based on the regular set weekly fee.

Absolutely. We are a registered legal business operating in Ontario, our vehichles are business insured, we are registered with aPaws (Association of Professional Animal Waste Services), and have full business liability insurance. Phew!

All dog poop picked up from your home or business is bagged and removed from your premises. The Region of Waterloo landfill requires that animal waste collected by a business, such as The Poop Valet, must be properly double-bagged (the second bag being 3 mil contractor bags) when disposed of at one of the two Regional facialities.

We generally have set days that we service based on geographic area. We currently service Hespeler on Mondays, Galt/Preston on Tuesdays, Kitchener/Waterloo on Thursdays and Guelph on Fridays. We may make an exception to your request, with a valid reason on why you need service on another day.