1. Introduction

The Poop Valet (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit ThePoopValet.ca or use our services. By using our website or services, you consent to the practices described below.

2. Information We Collect

Personal Information
We may collect information you provide directly to us, including:

• Name

• Service address

• Email address

• Phone number

• Payment details (processed securely by third-party providers)

• Any information you voluntarily submit through forms, calls, texts, or emails

Non-Personal Information
We may automatically collect limited technical information, such as:

• Browser type and device information

• Operating system

• Referring pages and website activity

• Dates, times, and duration of visits

3. How We Use Your Information

We use your information to:

• Provide and manage services

• Process payments and invoices

• Communicate with you by phone, email, or SMS

• Send service reminders and updates

• Improve our website, operations, and customer experience

• Meet legal and regulatory requirements

• Prevent fraud or misuse of our services

4. Information Sharing

We do not sell your personal information.

We may share information only when necessary:

• With trusted service providers (e.g., payment processors, scheduling and communication platforms)

• To comply with legal obligations or lawful requests

• To protect our rights, safety, or property

• With your explicit consent

All third-party providers are required to safeguard your information.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take appropriate steps to reduce risk and protect your data.

6. Data Retention

Personal information is retained only as long as necessary to:

• Provide services

• Meet legal or accounting obligations

• Resolve disputes

• Enforce agreements

When no longer required, information is securely deleted or anonymized.

7. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion where legally permitted

• Withdraw consent for certain communications

Requests can be made using the contact details below.

8. SMS & Electronic Communications

By providing your phone number, you consent to receive SMS messages related to:

• Service reminders and updates

• Scheduling changes

• Account notifications

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying STOP.
For help, reply HELP or contact us directly.

Your contact information is never sold or used for third-party marketing.

9. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Information

If you have questions about this Privacy Policy or your personal information, contact us at:

The Poop Valet
113 Thomas St
Cambridge, ON, Canada
📧 info@thepoopvalet.ca
📞 519-835-7667